Frequently Asked Questions
Frequently asked questions
How long will my order take to ship?
Everything in my store is handmade to order. Please allow up to 1-3 business days for me to create your bows.
What is your return policy?
Because everything I create is made to order, I am currently unable to accept returns. Please email ViscountessNewYork[at]gmail.com if you have any concerns I might be able to address.
How long will my order take to arrive?
Due to the post office closures affected by coronavirus, shipping has been delayed and is unpredictably on my end. Hopefully this will improve and I can keep you as updated as possible!
What's up with the price of international shipping?
Unfortunately the USPS raised their international shipping rates for small (bows and facemasks) packages to about $14.50 and all of it goes into the cost of shipping the package itself and the rest to Paypal fees, none of it goes into my own pocket!