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Frequently Asked Questions
How long will my order take to ship?Everything in my store is handmade to order. Please allow up to 1-3 business days for me to create your bows. Facemasks order take 2 days or less to create and I've been able to get them in the mail within 3-4 business days. Due to local post office hours changing for Covid reasons, any non-facemask orders will ship on Mondays of every week. Dresses, make up bags and
What is your return policy?Because everything I create is made to order, I am currently unable to accept returns. Please email ViscountessNewYork[at]gmail.com if you have any concerns I might be able to address.
How long will my order take to arrive?Due to the post office closures affected by coronavirus, shipping has been delayed and is unpredictably on my end. Hopefully this will improve and I can keep you as updated as possible! Once shipped most domestic accessory and dress orders will take anywhere from 5-14 business days to arrive. Because facemasks are a necessity, I've been able to mail those in smaller packages more times throughout the week in the effort to get them to you as soon as possible. However once USPS has it, the estimated arrival time is also 5-14 business days. International shipping delivery times may vary between 1 and 4 weeks.
What's up with the price of international shipping?Unfortunately the USPS raised their international shipping rates for small (bows and facemasks) packages to about $14.50 and all of it goes into the cost of shipping the package itself and the rest to Paypal fees, none of it goes into my own pocket!
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